Quote Of The Day

"Victory goes to the player who makes the next-to-last mistake - Chessmaster Savielly Grigorievitch Tartakower (1887-1956)"

Tuesday, July 15, 2003

Oh, go on. Can't you just let me off the whole amount?...

Dear Mr Green,

I wanted to let you know of a problem we've identified with your July credit card statement.

When you look at your statement, you will see it says a 'payment is not required this month' which is incorrect.

I'm sorry for this mistake and I hope it won't cause you any inconvenience.

Your sincerely,

Penninnah Emery
Customer Accounts
Lloyds TSB Bank plc

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