Oh, go on. Can't you just let me off the whole amount?...
Dear Mr Green,
I wanted to let you know of a problem we've identified with your July credit card statement.
When you look at your statement, you will see it says a 'payment is not required this month' which is incorrect.
I'm sorry for this mistake and I hope it won't cause you any inconvenience.
Your sincerely,
Penninnah Emery
Manager
Customer Accounts
Lloyds TSB Bank plc
overyourhead - some irreverent musings by a gay London guy - crawling though technology, love and life... so you don't have to.
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