Avoid Virgin Media…

 Short version: Avoid Virgin Media.

 

I took delivery of my new Virgin Media (VM) TV equipment last November. Well, most of it. Something was missing. A bit of kit. The Virgin TV 360 Mini Box for the bedroom. 

 

So, I called them a few days later. Still nothing arrived. So, I called again. Still nothing arrived. So I called again. And messaged them. A lot. And posted on social media. And used their web chat. And complained. And called again. And again.

 

Each time I did manage to speak they promised to re-order the missing box, but it still hasn't arrived. 2 spare remote controls have been delivered however!

 

Bear in mind I am being charged for this bit of kit. They just haven't delivered it.

 

So, in the last 3 months...

7 calls to VM customer services (2 times they hung up on me after 30 mins, 3 times they transferred me to wrong department, once I got passed to 5 different people - each time having to pass security their checks)

2 X/Twitter posts and had subsequent DMs with VM

5 web VM chats

2 complaints (they say they tried to contact me but never have)

 

So, 16 interactions in total. 16 broken promises.

 

Finally, after 87 minutes on the phone today, I found someone in the VM Faults Team who has said he could help.  He would arrange a 'special request' for a VM engineer to come and bring the missing box this Friday morning and actually install it!

 

Let's see! 17th time lucky! 

I'm still not convinced they have my phone number or address correct!

@virginmedia 

 

Leicester City 0 - 2 Arsenal…

What an amazing result it was yesterday afternoon at the King Power Stadium. 

Fantastic though it was to meet up with the Leicester LGBT group Foxes Pride and be involved in their pre-match and post-match LGBT History Month events, the real buzz started after the players took to the pitch. 

It was a nerve-racking game. Leicester stubbornly held on for the first 80 minutes under relentless pressure from the team in red. But thankfully our boys came good in the end. Well, I say “our boys”, what I really mean is one boy in particular.  

No, not 17-year old Ethan Nwaneri - who continued to show his huge potential with another excellent display having hit the woodwork twice. But the person to whom Nwaneri crossed a ball to create the key moment in the match for Arsenal’s opener.

Yes, the spoils of the day must go to that ball’s recipient, our makeshift centre forward Mikel Merino.

Having scored from that fabulous cross, six minutes later Merino slotted in a second at the far post to seal the match for the Gunners. 

Long after his two match-winning goals were chalked up we were still in raptures in the stands. Our song for Merino will no doubt be ringing in his ears for days to come. 

The title race is still on, but we have a lot of ground to make up on Liverpool. I suspect the eventual league result will not be entirely in our own hands though. 

Onwards and upwards, my friends. 

@Arsenal

@Regenersaurus

#COYG

#LEIARS 

#awaydays

@gaygooners

@foxespride

Leicester…

 Leicester, we’re coming for you! 

@Arsenal

@Regenersaurus

#COYG

#LEIARS 

#awaydays

@gaygooners

@foxespride

Education…

 Education is the kindling of a flame, not the filling of a vessel.

– Socrates

🇺🇸😅

 

Sex and the AI City…

 “Hey Siri, write me an opening line to a Sex and the City episode but with a bit more oomph to it”

My relationship with Big wasn’t the only thing I blew up that day. At the Trinity test site I detonated the first plutonium bomb, unleashing a 22 kilotonne blast. Had I become Death, Destroyer of Worlds? Meanwhile uptown, Samantha had her hands full with her own “Manhattan project”…

Bruxelles…

 Lovely day out wandering around Brussels. 

The Atomium, Grand Place, and back Le Baroque (our favourite gay bar). 

Ghent…

 Lovely day out wandering around the city of Ghent / Gant / Gent / Gand / Gaunt. 

The Castle of the Counts (yes, we had to double check that) was fun. As were the Jupiler beer and chips.

Liege and Maastricht...

Lovely day out wandering around Liege and Maastricht. What a treat(y). 😅