Quote Of The Day

"Victory goes to the player who makes the next-to-last mistake - Chessmaster Savielly Grigorievitch Tartakower (1887-1956)"

Tuesday, January 25, 2022

Virgin (Media) On The Ridiculous...

I pay a lot for my current Virgin Media broadband. £55.50. Too much. And they are putting up their prices (again) to £59. I've been a customer since 1997 but it's time to find something cheaper.

So I called them on Friday to cancel my broadband service. Couldn't get through. I got held on the line for 3 hours and eventually had to hang up.

So tried again yesterday. And this is what happened....

11:49am
"We are sorry you are still waiting to be connected to one of team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team."

16:34
So far have been waiting 4h 45 mins 'on hold' for @virginmedia So far... "We are sorry you are still waiting to be connected to one of team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team."

17:34
5h 45mins... Do @virginmedia care about their customers? In all these hours I've been waiting I have calculating how much money I have given them over the years. I was stunned.

19:14
7hr 25mins so far…
"We are sorry you are still waiting to be connected to one of team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team."

19:50
8hrs…
"We are sorry you are still waiting to be connected to one of team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team."

20:12
Been waiting 8hr 23mins so far…

20:29
8hr 50mins still waiting…
"We are sorry you are still waiting to be connected to one of team. Our wait times are very high at the moment due to an unprecedented demand to speak to the team."

21:37
They answered. After 9hr 45mins. To say…. “Please call back tomorrow.” 🤬😤🤯😡


Finally got through the next day at 8am. I told them I was leaving Virgin. I don’t want to pay money to a company that kept me on hold for nearly 13 hours (nearly 10 hours yesterday and the 3 hours I waited on Friday) and that still happily wanted to charge me a ‘loyalty penalty’ (how much extra existing customers pay over new customers) of £50 per month on an 18 month deal. They offered to reduce my bill by £49 per month for 6 months. Still a £600 loyalty penalty. I told them to sling their hook. Why would I reward a company with such lousy response times and has just stupidly high loyalty penalties?


VM: “I’m sorry to hear that, pet. What are you gonna do for your Internet now then?“
Me: “G.Network. Faster, cheaper, and they answer after two rings”
VM: “Oh. Ok then.”
Me: "Bye"

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