Ultimate Volt Bundle (18 month deal)
New Virgin Media or O2 customers: £99 / month
Existing Virgin Media customers: £149 / month
Existing O2 customers: £149 / month
So the loyalty penalty for getting the same Virgin Media / O2 services compared to a new customer is an additional £50 per month.
So as an existing Virgin Media customer I would pay a penalty of £50 / month (£900 over 18 months).
Even as an existing O2 customer if I took those same VM services I’d pay the same £50 / month loyalty penalty.
Think about that.
VM & O2 are the same company but they penalise (not reward) existing O2 customers who want to take VM services and vice versa.
Customers got a better deal before the companies joined together. Surely the competition regulator should look into this.